About

I’m an award-nominated instructional designer and learning strategist with over a decade of experience creating high-impact learning solutions across the corporate, higher ed, and government sectors. I earned my Master’s in Learning Technologies and Design from the University of Missouri—graduating with High Distinction—and have built a career around designing performance-driven, scalable learning experiences that actually move the needle.

My work spans everything from eLearning and blended training to job aids, onboarding, and LMS optimization. One of my most recognized projects was designing a pricing knowledge system for a national telecom partner—used by 5,000+ reps—which became a major sales enablement breakthrough. I've also led multimillion-dollar learning portfolios for Fortune 500 clients, boosting retention rates by 30%, slashing fulfillment errors by 45%, and doubling course completion rates through UX-driven course redesigns.

Innovation is a cornerstone of my work. I’ve built gamified eLearning in Twine and Construct 3, including a faculty-praised onboarding module that was named one of the most impactful designs of the year at the University of Missouri. I’m deeply hands-on with tools like Storyline, Camtasia, and Rise, and I take pride in combining creative storytelling with data-informed design choices.

Before launching my own consulting practice, I led training operations for a national partner of Merck, Pfizer, and J&J, where I scaled onboarding programs and developed SOPs that supported more than $1M in channel revenue growth. Whether I’m designing a microlearning course or overhauling a training ecosystem, I always bring a performance-first mindset and a collaborative approach grounded in adult learning theory and real-world impact.

Key Projects and Achievements

• Instructional Design: Designed leading telecom company’s first scalable intuitive pricing system, a learning solution that addressed performance gaps with blending learning + job aids, used by 5K+ reps, hailed as sales enablement breakthrough.

• eLearning Development: Created award-nominated eLearning solutions using tools like Storyline, Adobe, and Twine, leveraging adult learning principles and scenario-based design to boost retention 20%+ and improve performance results.

• Project Management: Led over $10M+ in training project portfolios for Fortune 500 clients, delivering 100% on-time, within-budget solutions, directly improving team efficiency and driving performance outcomes through streamlined learning processes.

Experience

2022–Present

ES Consulting | Remote

Instructional Design Constultant

• Built custom eLearning in Storyline from scratch for startups, using iterative storyboarding with client feedback to boost retention 20%+ in 3 months with zero budget.

• Optimized Learning Management System (LMS) ecosystems (Docebo, TalentLMS, Canvas), redesigning course structures and UX flows, doubling pilot course completion rates.

• Led needs assessment, task analysis, and skill mapping through stakeholder collaboration and partnership with SMEs, closing performance gaps 25% and scaling talent from within.

2023–2025

University of Missouri | Columbia, MO

Learning Technologies Graduate Researcher

• Designed an Articulate Storyline onboarding experience, improving retention 30% in 1 month through learner testing data and feedback loops; recognized for outstanding impact.

• Led CRM training needs analysis, using Bloom’s taxonomy and learning objectives to shape content strategy; a system now adopted across multiple teams.

• Created award-nominated gamified eLearning using Twine + Construct 3, praised by faculty for innovation and as one of program’s “most impactful designs of the year.”

2016–2021

American Wireless HQ (Partner to Fortune 500 Giants) | New York City, NY

Business Operations & Training Manager

• Developed custom training decks and job aids to support tech sales activations for Merck, Pfizer, J&J, and BMS, driving 20%+ event revenue growth and reaching 1K+ employees.

• Designed and delivered blended learning (ILT + TalentLMS) for 30+ new hires, cutting fulfillment errors 45% and doubling team efficiency in just 60 days.

• Created updated SOPs and step-by-step training guides to resolve 100+ eCommerce issues, reducing complaints by 40% during a record-breaking quarter for a $1M+ channel.

2015–2016

Telquest International | Wayne, NJ

Account Manager | Technical Product Specialist

• Managed portfolio of 200+ client training projects (Cisco, Panasonic) using instructional strategies like scenario-based learning + visual chunking to simplify complex tech.

• Led project management for agile training solutions—slide decks, microlearning, and demos—closing $5M+ in B2B deals and growing pipeline 4x.

• Designed company’s first “pricing knowledge system”—an eLearning + job aid hybrid—used by 5K+ reps and praised by leadership as a sales enablement breakthrough.

• Designed and implemented technical training programs for both internal teams and customers using NetSuite, improving product adoption and customer satisfaction by 15%.

• Collaborated with industry experts and global teams to develop tailored learning solutions for enterprise, government, and Fortune 500 clients.

• Managed and delivered client education sessions, simplifying complex technical concepts and improving end-user product adoption.

2013–2015

T-Mobile | Union, NJ

Manager

• Trained and certified 20+ new hires via curriculum development, cutting ramp-up time by 50% leading to top regional performance in under 3 months.

• Rebuilt store workflows from ground up—created custom training materials, SOPs, and job aids, reducing customer wait times 25% and setting record-breaking daily sales.

• Partnered with area management to design performance-focused training initiatives, leading to a 20% increase in sales and a 15% improvement in customer satisfaction scores.

Certifications

Professional Associations and Memberships

Honors and Awards

• Graduated masters program with 3.97 GPA, High Distinction and Scholastic honors.

• Instructional Design project (99th percentile).

• Pi Kappa Alpha - Led university’s largest sexual awareness seminar, managing logistics + SME collaboration, drew in 2K+ attendees from a typically disengaged student audience.

• Awarded $20K scholarship for educational leadership; mentored students and led content development focused on college transition and success.

Skills

• Instructional Design Tools: Articulate Storyline, Adobe Captivate, Camtasia, Vyond

• Learning Management Systems: Canvas, Talent LMS, Docebo

• Multimedia Tools: Adobe Photoshop, Canva, Audacity

• Project Management: Trello, Asana, Smartsheet, Agile Learning Design, ADDIE