Conducting thorough analysis is critical for designing effective learning environments. In my CRM training project for inside sales representatives, I developed a needs assessment, performance assessment, and survey design in Qualtrics, ensuring data-driven decision-making. I also created an ASK system prototype document, incorporating learner personas to align design choices with user needs. Another key project was my ISD class analysis, where I conducted extensive data collection through surveys, observations, and SME interviews to inform instructional decisions. These experiences strengthened my ability to apply analytical methods to systematically design learning solutions that address real-world performance gaps.
Survey Design and Development (Qualtrics)